Return Policy

Due to the nature of the materials we use, each product is unique and can be slightly different in texture and feel.

You should be truly satisfied with your purchase! 

If you are not*:

1. Please click here*, or contact us at orders@avandistudio.com within 14 days of reception, stating the reason for the return. 
2. We will send you a return label, please make sure you ship everything back within 30 days of shipping, in the original packaging and condition. You will be responsible for any loss in value.
3. Once we receive the package, we will process your refund within 2 weeks. Shipping costs both ways will be deducted from your refund.

Please note: Unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.
*if your order can't be found, try removing the first "0" of the order number.

Shipping

The time we need to prepare an order for shipping varies. For details, see individual item descriptions.

If you purchase multiple products, all items will ship together according to the later lead time. You may contact us at orders@avandistudio.com to request multiple shipments.

We use UPS ground for all shipping within the United States. Once your order is ready to ship, the average transit times are 3-5 business days.

We use USPS to ship all international orders. Please select the shipping option that applies to your order. We are not responsible for any duties or customs taxes for orders shipping worldwide. Once your order is ready to ship, the average transit times are 6-10 business days.

You will be able to see your handling fees at checkout before you complete your order.
Note: shipping fees are non refundable. 

For any other questions or for special instructions please contact: orders@avandistudio.com


Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Delays due to customs sometimes occur and, although we do our best to provide accurate information, we are not responsible for them.


Payment

All transfers conducted through Avandi are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

Repairs

Avandi will replace or repair any defects in material or workmanship under normal use free of charge (shipping excluded), for a period of one year. 
After that period, or for damaged cause by the buyer, we can accommodate repairs at the buyer's cost.

 

Personal Information

All personal information you provide us with or that we obtain will be handled by Avandi as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers, newsletters and information on our catalog to you. The information you provide is only available to Avandi and Tictail (store platform) and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request us to delete or correct the information held about you. By purchasing our products, you agree to the above.

 

All inquiries: orders@avandistudio.com